FAQs

Payment

We accept all major credit cards payment via Stripe.

Singapore Delivery

Shipping fee is waived when you spend S$60 or more. Shipping fee for purchases below S$60 to an address in Singapore will be calculated at checkout.

Items will be delivered within 3-5 working days after order is received. A tracking code will be sent to the customer once the parcel has been dispatched.

Please note that delivery may take additional time during major public holidays e.g. Chinese New Year and Christmas.

If there is a change to the delivery address, please send us an email at enquiry@aynskin.com with the subject title “Delivery address change” within 24 hours after purchase.

Returns

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product. Depending on conditions stated, we will effect a 1-for-1 exchange of product at no extra cost to the customer and upon acceptance of reason for return.    

If for any reason that you are not completely satisfied with your purchase, please review the information below.

  •  Returns must be made within 7 days of your receipt date for a refund.
  •  Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not provide refunds for sale items or original shipping costs with the return.
  • Please note on the front side of your receipt or packing slip the reason for your return.
  • Please mail your product return to:

The Good Skin Company Pte Ltd
7 Temasek Boulevard,
#12-07 Suntec Tower One,
Singapore 038987

  • You will be responsible for the return shipping and handling charges, which will not be refunded, unless you received the damaged merchandise.
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
  • Returns will be processed within 14 days of our office receiving your item.
  • Please do not mail any packages C.O.D., as they will not be accepted.
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at enquiry@aynskin.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiry@aynskin.com and send your item to:

The Good Skin Company Pte Ltd,
7 Temasek Boulevard,
#12-07 Suntec Tower One,
Singapore 038987

Still have a question?

Please contact us for more information.

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